# AI CleanWeb: Help & Docs > Knowledge base, product roadmap, and changelog for AI CleanWeb. This file helps AI assistants discover and cite the canonical help content. Powered by DeskCrew. ## Knowledge Base - [Ads are still showing - what should I check?](https://deskcrew.io/board/sdf-3177fe/kb/129-ads-are-still-showing-what-should-i-check): Is the extension enabled? In Safari especially: Safari → Settings → Extensions → toggle AI CleanWeb on. Is this site on your allowlist? Click the toolbar… - [Do you offer a free trial?](https://deskcrew.io/board/sdf-3177fe/kb/126-do-you-offer-a-free-trial): Yes, two ways: The Mac app starts with a 14-day trial of the full feature set - no card required. When it ends you drop to the free tier, never to a… - [Do you sell data or show 'acceptable ads'?](https://deskcrew.io/board/sdf-3177fe/kb/128-do-you-sell-data-or-show-acceptable-ads): No and no. We don't operate an "acceptable ads" program, we don't whitelist advertisers for money, and we don't sell or share user data. The only revenue… - [Does AI CleanWeb work with my VPN?](https://deskcrew.io/board/sdf-3177fe/kb/115-does-ai-cleanweb-work-with-my-vpn): Yes - keep your VPN on. The browser extensions clean pages (ads, trackers, AI crawlers) under any VPN. One honest note about the Mac app: while a VPN is… - [How do I activate my license key?](https://deskcrew.io/board/sdf-3177fe/kb/111-how-do-i-activate-my-license-key): If you bought Pro or Ultimate on our website, your license key arrives by email within seconds of purchase. Click the AI CleanWeb toolbar icon. Open the… - [How do I allow ads on a site I want to support?](https://deskcrew.io/board/sdf-3177fe/kb/114-how-do-i-allow-ads-on-a-site-i-want-to-support): Some sites deserve your support. To allow a site: Click the AI CleanWeb toolbar icon on that site. Use the allow option for the current site. The site is… - [How do I cancel my subscription?](https://deskcrew.io/board/sdf-3177fe/kb/125-how-do-i-cancel-my-subscription): Card plans bought on the website: email support@aicleanweb.com and we'll stop future renewals, no questions asked. Your plan keeps working until the end… - [How do I enable the Safari extension?](https://deskcrew.io/board/sdf-3177fe/kb/109-how-do-i-enable-the-safari-extension): Safari extensions are off until you switch them on: Launch the AI CleanWeb app once. Open Safari → Settings → Extensions. Toggle on AI CleanWeb (and its… - [How do I get started on iPhone?](https://deskcrew.io/board/sdf-3177fe/kb/267-how-do-i-get-started-on-iphone): Install AI CleanWeb for iPhone from the App Store. Open the app and follow the setup. When iOS asks to allow the app to manage your DNS settings, tap… - [How do I get started with the Mac app?](https://deskcrew.io/board/sdf-3177fe/kb/108-how-do-i-get-started-with-the-mac-app): Download the app from aicleanweb.com and open the DMG. Launch AI CleanWeb and turn on Protection. macOS will ask you to approve a configuration profile in… - [How do I install the browser extension?](https://deskcrew.io/board/sdf-3177fe/kb/107-how-do-i-install-the-browser-extension): Install AI CleanWeb from the Chrome Web Store or Firefox Add-ons (search "AI CleanWeb"). Pin the icon to your toolbar so you can reach the popup easily.… - [How do I pause blocking temporarily?](https://deskcrew.io/board/sdf-3177fe/kb/121-how-do-i-pause-blocking-temporarily): Sometimes a checkout page or embedded video misbehaves and you just want everything off for a minute. Open the Pause section in the Mac app and pause… - [How do I protect my other devices?](https://deskcrew.io/board/sdf-3177fe/kb/120-how-do-i-protect-my-other-devices): Open the Devices section in the Mac app and add a device. Each device gets its own secure DNS configuration profile to install, and then its lookups are… - [How do I uninstall or turn protection off?](https://deskcrew.io/board/sdf-3177fe/kb/122-how-do-i-uninstall-or-turn-protection-off): Turn off temporarily: use Pause, or toggle Protection off in the sidebar. Remove fully: toggle Protection off, then remove the AI CleanWeb profile in… - [Is my browsing data safe? What do you collect?](https://deskcrew.io/board/sdf-3177fe/kb/127-is-my-browsing-data-safe-what-do-you-collect): The extensions run entirely locally in your browser: the AI analysis, the blocking, even license validation happen on your machine. No browsing telemetry… - [The Mac app says 'VPN active' - is something wrong?](https://deskcrew.io/board/sdf-3177fe/kb/131-the-mac-app-says-vpn-active-is-something-wrong): Nothing is wrong. Your VPN has taken over the Mac's DNS (that's what VPNs do), so the app's system-wide layer is paused on this machine and the app is… - [The Safari extension doesn't show blocked counts](https://deskcrew.io/board/sdf-3177fe/kb/130-the-safari-extension-doesn-t-show-blocked-counts): That's Safari, not a bug: Safari's content-blocker architecture is deliberately private - it doesn't tell extensions which requests were blocked, so… - [What do Pro and Ultimate include, and what do they cost?](https://deskcrew.io/board/sdf-3177fe/kb/123-what-do-pro-and-ultimate-include-and-what-do-they-cost): Pro - $4.99/month or $39.99/year: Aggressive ad-blocking lists Anti-Adblock AI (defeats "disable your ad blocker" walls) Reader Mode Ultimate -… - [What does the AI actually do?](https://deskcrew.io/board/sdf-3177fe/kb/110-what-does-the-ai-actually-do): Traditional ad blockers rely on fixed filter lists, so new ad formats slip through until someone updates a list. AI CleanWeb runs 7 AI heuristic systems… - [What does the Mac app do that the extensions don't?](https://deskcrew.io/board/sdf-3177fe/kb/117-what-does-the-mac-app-do-that-the-extensions-don-t): The extensions clean up pages inside your browser. The Mac app works at the network level: it filters DNS lookups for your entire machine, so ads,… - [What happens after I subscribe?](https://deskcrew.io/board/sdf-3177fe/kb/124-what-happens-after-i-subscribe): On the website: you'll receive a license key by email within seconds. Paste it into the extension popup and everything activates immediately - no account… - [What happens when my VPN is on?](https://deskcrew.io/board/sdf-3177fe/kb/119-what-happens-when-my-vpn-is-on): Your VPN comes first - keep using it. When a VPN is connected it takes over your Mac's DNS, so the app's system-wide DNS layer pauses on that machine and… - [What is AI CleanWeb?](https://deskcrew.io/board/sdf-3177fe/kb/106-what-is-ai-cleanweb): AI CleanWeb removes ads, trackers, AI crawlers and other junk from your browsing. It comes in two parts that work together or on their own: Browser… - [What is Reader Mode?](https://deskcrew.io/board/sdf-3177fe/kb/113-what-is-reader-mode): Reader Mode (a Pro feature) strips a cluttered article page down to clean, distraction-free text - no ads, no popups, no autoplaying junk. Click the… - [What is the AI Fingerprint Shield?](https://deskcrew.io/board/sdf-3177fe/kb/112-what-is-the-ai-fingerprint-shield): Websites can identify you even without cookies by "fingerprinting" your browser - reading hidden signals like canvas rendering, WebGL output, and audio… - [Which browsers are supported?](https://deskcrew.io/board/sdf-3177fe/kb/116-which-browsers-are-supported): Chrome - available now. Firefox - available now. Safari - ships through the Mac App Store. Opera and Yandex - planned. The extension works the same across… - [Why does macOS ask me to approve a profile?](https://deskcrew.io/board/sdf-3177fe/kb/118-why-does-macos-ask-me-to-approve-a-profile): When you turn on Protection, the app installs a DNS configuration profile - that's the mechanism macOS provides for pointing the system at a secure… ## Roadmap - [Roadmap overview](https://deskcrew.io/board/sdf-3177fe/roadmap): what AI CleanWeb is planning, building, and has shipped. - [AI CleanWeb for iPhone](https://deskcrew.io/board/sdf-3177fe/issue/108) (status: shipped) - [AI-powered extensions for Chrome & Firefox](https://deskcrew.io/board/sdf-3177fe/issue/56) (status: shipped) - [System-wide DNS protection for Mac](https://deskcrew.io/board/sdf-3177fe/issue/55) (status: shipped) - [Mac app 1.2 - VPN awareness](https://deskcrew.io/board/sdf-3177fe/issue/54) (status: shipped) - [Opera and Yandex browser support](https://deskcrew.io/board/sdf-3177fe/issue/53) (status: planned) - [Safari extension on the Mac App Store](https://deskcrew.io/board/sdf-3177fe/issue/52) (status: in_progress) - [VPN-compatible system-wide blocking](https://deskcrew.io/board/sdf-3177fe/issue/51) (status: in_progress) ## Changelog - [Changelog](https://deskcrew.io/board/sdf-3177fe/changelog): the latest product updates from AI CleanWeb. - AI CleanWeb for iPhone - whole-phone protection, now at 1.1.0 - Chrome 3.2.0 and Firefox 1.72.0 - your blocked total now counts browsers too - Mac app 1.3 - stats you can trust - Free tier and 14-day trial for the Mac app - Mac app 1.2 - your VPN comes first ## Contact - [Submit feedback or report a bug](https://deskcrew.io/board/sdf-3177fe/submit)